Frequently Asked Questions
Everything you need to know about our repair kits, parts, and shipping policies.
Are your replacement parts genuine or third-party?
We offer a mix of original equipment manufacturer (OEM) parts and high-quality aftermarket alternatives. Each product page clearly specifies the part's origin and quality grade to ensure transparency.
What is included in an iFixit Fix Kit?
Our Fix Kits are all-in-one solutions that include the necessary replacement part, specialized precision tools, and any required adhesives to complete your specific repair successfully.
What happens if I break a part during installation?
Repair can be delicate. While our warranty covers manufacturing defects, it does not cover accidental damage during installation. We recommend following our step-by-step guides closely to minimize risk.
How long does shipping take for urgent repairs?
Standard shipping typically takes 3-5 business days. We also offer expedited overnight and two-day shipping options at checkout for customers who need to get their devices back up and running immediately.
Do your parts come with a warranty?
Yes, most of our parts and tools are backed by our Quality Guarantee. Many of our premium parts and all iFixit brand hand tools carry a Lifetime Warranty against defects in materials and workmanship.
Can I return a part if I realized I ordered the wrong model?
We accept returns on most new, unopened items within 30 days of delivery. Please ensure you verify your device's model number before ordering to ensure compatibility.